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Mortgage FAQs

Some answers to the questions we get asked the most about our services. If you can’t find the answer to your question here, give us a call, we would be happy to help you.

Great question! Mortgage advisers now handle about 60% of all home loans in New Zealand, and there’s good reason for that.

When you go directly to a bank, you’re limited to just their products. They’ll try to make their loan work for your situation, but it might not be the best fit.

Mortgage Advisers work differently. They represent you, not the bank, and they can compare options from many different lenders to find what actually suits your needs best.

Plus, because they process lots of loans, they often have more negotiating power to get you:

  • Better interest rates
  • Lower fees
  • Contributions toward legal costs
  • Reduced banking charges

The end result? They handle the legwork, save you time, and often get you a better solution than you’d find on your own.

Absolutely! Our relationship doesn’t end when you get your keys – that’s actually when the long-term partnership begins.

We keep all your details securely on file and stay in touch through our regular newsletters with helpful tips and market updates. 

Life changes, and when it does, we want to hear about it. Whether you’re thinking about renovating, your family is growing, or your financial situation has shifted, give us a call. We’re here to help you navigate any mortgage-related decisions that come up.

We’re also always available to chat about interest rates and help you make smart decisions when your fixed-rate period is up for renewal. 

Think of us as your mortgage partner for life – we’re just a phone call away whenever you need us!

We’re completely independent which means we don’t work for any particular bank or lender. We will give you honest advice about the different mortgage options.

When we’re looking for lenders for you, we look at the full picture, not just interest rates. We consider things like:

  • Setup fees and ongoing costs
  • Banking charges
  • How much they contribute to your legal costs
  • Quality of customer service
  • Speed of processing

We work with traditional banks as well as non-bank lenders. Sometimes non-bank lenders are better for certain situations than the banks are.

Our recommendations are based on years of experience, and our knowledge of what works best for different types of clients. But here’s the important bit – the final choice is always yours. We’ll give you our professional opinion, but you decide who you want to borrow from.

This is all dependent of the lender. Some lenders will allow you to make extra payments, or lump sum principal mortgage payments, off your fixed rate loan without penalty and others won’t. When we are advising clients on mortgage options this issue is always covered as we believe it is better to have the option to pay extra during your fixed rate term.

More people are presently choosing a split option between floating (variable) rate and fixed interest rate on their house mortgages. However, this does depend on your lender, as some will let you make extra payments off your fixed rate – so why have it split?

The reason for taking a floating rate is primarily to give you the flexibility for increasing your payments. In today’s market the floating rates are higher than the fixed rates so we usually calculate how much you can pay and then structure your loan accordingly.

Most lenders allow you to restructure your mortgage on your fixed interest rate maturity so any floating rate / fixed rate adjustments can be made then.

Don’t worry – just because one lender says no doesn’t mean you can’t get a mortgage!

Every bank and lender has different rules about who they’ll lend to. One might turn you down for something like being self-employed, having a short credit history, or the type of property you’re buying, while another lender might be perfectly happy with your situation.

Because we work with lots of different lenders, we know exactly what each one is looking for. We can match you with lenders who are most likely to approve your specific circumstances from the start, rather than you having to go through multiple rejections.

This saves you time, stress, and helps protect your credit rating too – since we know which lenders are the best fit for you before we even apply.

When purchasing a residential property or investment property, there is no extra cost to you the client. The lender that approves your loan pays us for successful applications. If we do need to charge a fee for any reason, you will be advised before we begin any work for you. The lenders pay us for the work we do in preparing loan applications and providing accurate information. The lenders do not charge clients extra for using a mortgage adviser – in fact some lenders give clients of ours better deals than they would get directly. There are no hidden costs.